Refund Policy

If you are not satisfied with your item, please contact us via email first. Unauthorized returns will not be accepted. All returned merchandise must be unworn, unwashed, with the original lace (uncut), original texture (undispersed), and must still have the original packaging and attached gifts.

Note:

Please be aware that wigs are personal items that come into direct contact with the scalp. We prioritize the safety and hygiene of our customers; therefore, we cannot accept the return of used wigs.

Please Remember:

  1. If the return is caused by the consumer, the consumer will be responsible for the shipping costs. The specific fees vary depending on the courier service you choose.

    If the merchandise you received is damaged or incorrect due to our error, the consumer will not have to pay for shipping fees, including customs duties. After receiving the return, we will exchange the goods for the consumer.

  2. Returned items must be unworn, unwashed, uncut, and unstylized (free from makeup stains, deodorant, or wear) with the attached gifts and product packaging. Defective items must be reported via email within 30 days of receipt. If not reported, we will not issue a credit. If you received an incorrect item, contact us within 30 days of receiving your package. Email: inanna.oficiel@gmail.com

  3. Customers will only be charged once for shipping fees (including returns). No restocking fee will be charged for product returns. If the return is due to the buyer’s issue, we do not provide return shipping labels. A restocking fee will be charged for orders refused by the customer at the time of delivery or returned due to an "undeliverable" address. Unauthorized refusal upon delivery is not allowed, and the cost of refusal/unauthorized return will be borne by the buyer.

Refunds:

  1. If the return is due to our issues (such as incorrect products, product quality problems), we will issue a full refund.

  2. If the return is due to buyer issues (such as: dislike/do not want, ordered the wrong product/size), 25% of the product price will be deducted from your refund as a loss of transportation and handling fees. You must contact us for the return within one month of receipt.

  3. Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain timeframe. If you no longer use the original card, please contact us in advance.

  4. If you have any issues with your order/products/payment, please contact us first. If you return items without informing us in advance or if there is no valid dispute, we will not ensure your full refund as per the policy.

Cancellation and Exchange:

You can cancel your order/item within 2 hours via WhatsApp +33 622112528 or via customer service email (inanna.oficiel@gmail.com). If more than 2 hours have passed, it is not guaranteed that you can successfully cancel your order.

We accept order cancellations before shipment. If the order is canceled, you will receive a full refund. If the product has already been shipped, we will not be able to modify/cancel it for you.

If the item in your order is shipped to France but you want the same item, send us an email at inanna.oficiel@gmail.com with the return information.

Reserved Rights Regarding Returns:

We reserve the right to define and limit, refuse, and/or reject returns at any time due to:

  1. An irregular or excessive return history.

  2. An irregular or excessive return history involving worn, altered, bleached, damaged, or missing items.

  3. Potential fraudulent or criminal activity.

Incorrect items sent back to us will be disposed of upon receipt.

Excessive Returns:

Our Customer Protection team also handles situations where a customer’s return history may indicate fraudulent activity. In such cases, the Customer Protection team will contact you to discuss the situation and work with you to resolve the issue or determine if we should refuse service in the future. While we never want to reject a customer, we must ensure the safety, well-being, and comfort of all customers worldwide.